Shipping policy

Shipping

In order to ship 95%+ of orders the same or the next business day, orders are immediately sent to our shipping department for fulfillment.

At checkout your shipping and handling costs will be given to you when you fill in the required information.  Once your order has shipped you will be emailed a tracking number so you can track your package online. 

We offer multiple shipping options.  Processing and shipping times for normal shipping environments are shown below.  Holidays, abnormal weather, or other events may cause shipping delays outside our control.  Please allow an additional 6 business days for customized orders.

US:

Ground 1 to 12 business days
Expedited 1 to 8 business days
Express 1 to 6 business days

International:

Canada First Class 10 to 24 business days
Canada Priority 8 to 12 business days
Other International 10+ business days

International customers are responsible for Customs Duties and Taxes that may be imposed by the customer's country.  Customs authorities will be provided with the full purchase price paid.

All shipping promotions apply to US Ground shipments only and cannot be combined with any other promotional offers.  Ground Shipping is not available for HI, AK or international orders.

Patti's Pearls is not responsible for packages that are lost by the carrier or stolen after delivery.  We will happily assist with any customer claims on shipping services.  For the protection of our customers we reserve the right to add signature required to any order.  At customer request we can add signature required for a $5.00 charge. If a required signature is added and you are unavailable at the time of delivery, depending on the shipping carrier, your shipment may be rescheduled, sent to a delivery access point, or returned to the sender. If a shipment is returned to sender or refused, it will be processed as a customer return and subject to a restocking fee as per our Exchange and Return Policy.

Change/Cancel Attempt

We will attempt to change or cancel orders at your request.  This service is provided on a best-effort basis; we cannot guarantee that we will be able to change or cancel an order.  To attempt to change or cancel an order:

Create an email to support@wigsbypattispearls.com with a subject of CHANGE ATTEMPT or CANCEL ATTEMPT, your last name, and the order #.
Describe in the body of the email what you would like to do.
We will respond to your email with the results of the attempt.